With more and more people entering the high tech world of computers, software and hardware, they want help on the process of selection and usage of the products. While some can walk their way through finding out how to use these high technology gadgets, others prefer a walk-through with the experts. This is where the skills of call center agents would come to good use. A call center is a staff of professional agents with adequate knowledge and all the essential training that is at a communicable reach to people in need of technical advice. Call center managers hire various high tech individuals with technical skills that can be trusted to assist each customer