Telephony is the cornerstone of many businesses. If a potential customer cannot contact you over the telephone, they will likely move onto the next company in the phonebook and try them instead. More importantly than just having a phone system that can get somebody on the end of the line is a well implemented system that can quickly direct a person to exactly who they need to talk to wherever they may be.
There are a large number of different systems available for most any business sector and because of this it is a very good idea to have a clear understanding of what your current business needs are in a phone system. A major factor can be expandability since PBX (private branch exchange) phone systems may remain the high-end business technology of choice for many more years. Thus, it