The Power of Customer Testimonials
Being in business is all about developing some level of trust with customers. In order to sell a product or service, there must exist a small amount of trust or theres no way in this world anyone would hand over their hard earned money. Given the amount of commercialism and hype that most consumers are subjected to today, gaining that trust is a more difficult task than ever before.
Lets face it, todays consumer is skeptical. Each and everyday he or she is bombarded with hundreds of flashy ads, screaming commercials, or the next Be All, End All special. With everyone proclaiming their product or service to be the best thing since sliced bread, what can you do to cut through this hype and gain that much needed trust?
The most powerful tool for cutting through the hype is the use of customer testimonials.
You see, everyone expects you to gush about your own lawn care service. They expect you to say that you can make their lawn look like something out of a magazine. If they dont hear you say how much cheaper, better, and more spectacular than anyone else your service is, they start to question your sanity and sense as a business owner.
However, just because YOU say it doesnt make it true.
On the other hand, when someone that doesnt have a vested interest in your business is willing to step forward and say that you can indeed make their front yard look like something out of a magazine, youve made a HUGE step toward gaining that all important element of trust.
Testimonials are very powerful. They have the magical power of persuasion. They create credibility with everything youve already said about your lawn care or landscaping service. They break down those natural barriers of distrust and skepticism that make acquiring a new customer a difficult task.
So how do you use testimonials to gain that trust?
First of all, you should use them whenever and where ever possible. Anytime youre interacting with potential customers, you should have customer testimonials available. That means if youre running an ad in the yellow pages, you should include a customer testimonial. If you have an ad in the newspaper, include a customer testimonial. Do you have a website? Have one entire page dedicated to customer testimonials and put a few on a sidebar on your home page. Handing out flyers or door hangers? Dont forget to include a few customer testimonials on them.
Imagine this scenario for a moment. You receive a call for a bid from a potential customer and after looking at the property, measuring and figuring all your associated costs, you hand them a bid for a long-term maintenance contract. After looking at the numbers, their eyes get big, they take a deep breath, and say, Wow, thats a lot more than what I was expecting.
What do you do? Do you start into your sales pitch about how you always cut in perfectly straight lines, leaving a perfectly manicured lawn? Or about how you personally inspect every square inch of grass to insure the proper cut? Or about how you use only top quality fertilizers and weed killers? While all this might have some impact on the potential customer, its a tough spot to be in. Isnt it?
However, what if along with the bid sheet you handed them 4 or 5 pages of testimonials from customers saying things like, well worth the cost, a little more than the competition, but I couldnt imagine having anyone else do the job, Im so thankful for the beautiful lawn AND time to enjoy it with my family, or Im the envy of the neighborhood and I didnt even do anything.
Now, instead of you having to justify your price, you let your satisfied customers do the selling for you. You let them share with this prospect the reasons why they should choose you to do the job over Joes Lawn Care from down the street. Their words are so much more powerful than anything you could EVER say.
Youve also instantly cut through all the hype, double-talk, and chest pounding done by the majority of businesses and given your prospects a reason to instantly trust you.
Again, a third party endorsement is much more believable than someone out tooting their own horn.
Without a doubt, customer testimonials have selling power that could never be matched by even the best paid salesman or copywriter. Get them, use them, and let them make the job of selling your lawn care services much, much easier.
Chestin Salisbury is President of
LawncareMarketingMagic.comeasytips@lawncaremarketingmagic.com