Tag Search

74 item(s) tagged with; empathy.

A Comparative Study in Customer Service : This month, I experienced the misfortune of having two laptop computers break down on me within a single week. One laptop was less than eight months old; the other had failed five times in less than two years.
added on 24.02.2016. 22:00 in Business and Finance

Common Sense Customer Service! : The key to growth in any business; whether it be the largest corporation on the planet or someone working a home business from their laptop on the dining room table; is exceptional Customer Service. Customer Service can't just be "good" or "OK"; it must be exceptional, above the bar, and above anyone who may be competing with you for the business of those customers.
added on 13.09.2016. 07:00 in Business and Finance

Losing Angry Customers : This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.
added on 07.01.2016. 03:00 in Business and Finance

How to Choose the Right Job Candidate : You're having trouble with an employee. After trying different things, you realize you hired the wrong person in the first place.
added on 15.03.2016. 23:00 in Business and Finance

It Starts with the Selection Process: Prevention is the Best Cure : How many times have you heard this when talking with an experienced coach or consultant. You say:1.
added on 16.03.2016. 00:00 in Business and Finance

Fishing for the Right Person for the Job? Watch How They Swim! : Monte (as I'll call him) looked for a job for nearly two years and I worked with him, as his professional development coach. He had completed a career which he disliked, just making enough to pay the bills, but as many of us did, he lost a good bit of his retirement in 2001.
added on 13.05.2016. 10:00 in Business and Finance

Not Getting the Support or Buy-In You Want? Try a little empathy! : "It's not who is right, but what is right, that isof importance." Thomas Huxley"An open ear is the only believable sign of anopen heart.
added on 08.07.2015. 21:00 in Business and Finance

Minimising conflict with effective communication : Did you know there are 5 types of communication that lead to conflict?Let's look at them..
added on 29.12.2016. 18:00 in Business and Finance

Captivating An Audience : Learning proper singing technique is of course vital to your success as a performer. However, more important than this is the sense of your core, and your empathy with others -- in short, your humanity.
added on 15.01.2016. 11:00 in Business and Finance

Medical Malpractice: Three Myths That Cost Your Hospital Millions : Medical Malpractice: Three Myths That Cost Your Hospital Millions By: Tim Dawes What's the use? Nothing you do will hold down the cost of medical malpractice. It feels that way sometimes, doesn't it? Unfortunately, for many risk managers, that's not too far off the mark.
added on 01.02.2015. 07:00 in Business and Finance

Why Communication Skills Don't Work In Customer Service : Why Communication Skills Don't Work In Customer Service By: Tim Dawes Every time my firm conducts communication skills training, we know someone is going to object. "That doesn't work.
added on 13.07.2015. 02:00 in Business and Finance

How to While Away a Winter Sunday Afternoon with the Kids & Teach a Little EQ at the Same Time : How to While Away a Winter Sunday Afternoon with the Kids & Teach a Little EQ at the Same Time By: Susan Dunn 1. Take care of the birds.
added on 27.08.2016. 20:00 in Family

The Family Cycle (I) - Euphoric and Dysphoric Cycles in Marriage : Family Cycle (I) - Euphoric and Dysphoric Cycles in Marriage By: Sam Vaknin, Ph. D.
added on 15.04.2015. 09:00 in Family

The Psychology of Impotence : The Psychology of Impotence By: Chris Morrow Looking at the psychology of impotence is a little like taking a trip down the Amazon during the wet season. It's a subject fraught with hidden currents, treacherous shallows and wide meanderings.
added on 11.02.2015. 17:00 in Health

What is Narcissism? : What is Narcissism? By: Sam Vaknin A pattern of traits and behaviours which signify infatuation and obsession with one's self to the exclusion of all others and the egotistic and ruthless pursuit of one's gratification, dominance and ambition. Most narcissists (50-75%, according to the DSM IV-TR) are men.
added on 15.05.2015. 15:00 in Health

Treatment Modalities and Therapies : Treatment Modalities and Therapies By: Sam Vaknin Narcissism constitutes the entire personality. It is all-pervasive.
added on 19.05.2015. 19:00 in Health

Narcissistic Personality Disorder (NPD) At a Glance : issistic Personality Disorder (NPD) At a Glance By: Sam Vaknin, Ph. D.
added on 03.05.2016. 08:00 in Health

The Iron Mask - The Common Sources of Personality Disorders : Iron Mask - The Common Sources of Personality Disorders By: Sam Vaknin, Ph. D.
added on 07.05.2016. 12:00 in Health

Narcissistic Personality Disorder - Who is a Malignant Narcissist? : issistic Personality Disorder - Who is a Malignant Narcissist? By: Sam Vaknin, Ph. D.
added on 25.05.2016. 06:00 in Health

When It's Emotional Intelligence and When It's Not : As we all race to understand Emotional Intelligence, arguably the hottest thing on the business scene globally, there are many questions. As 'Ask the EQ Expert' for a business website, I've been asked: 1.
added on 13.05.2014. 23:00 in Self Improvement and Motivation

Emotional Intelligence and ACAs ( Adult Children of Alcoholics ) : Everyone in the alcoholic's family suffers effects from the disease. Typically everyone involved in the life of the alcoholic and dysfunctional family has low or no emotional intelligence.
added on 01.08.2014. 07:00 in Self Improvement and Motivation

EQ vs. IQ : DEFINITIONSEQ - is a measure of your emotional intelligence, or your ability to use both your emotions and cognitive skills in your life. Emotional intelligence competencies include but are not limited to empathy, intuition, creativity, flexibility, resilience, coping, stress management, leadership, integrity, authenticity, intrapersonal skills and interpersonal skills.
added on 17.11.2014. 19:00 in Self Improvement and Motivation

Healing Anger and Violence in Our Society : Healing Anger and Violence in Our Society By: Margaret Paul, Ph. D.
added on 22.02.2016. 20:00 in Parenting

Children, Entitlement and God : Children, Entitlement and God By: Erika Chopich, Ph. D.
added on 03.03.2016. 05:00 in Parenting

Authoritarian Parenting, Permissive Parenting, or Loving Parenting : Authoritarian Parenting, Permissive Parenting, or Loving Parenting By: Margaret Paul, Ph. D.
added on 19.03.2016. 21:00 in Parenting

An Image Makeover that will Change Your Life Forever : An Image Makeover that will Change Your Life Forever By: Sheila Dicks Have you ever met people who exude charm and charisma? They have mysterious power and personal magnetism that is attractive to everyone. Some of their captivating qualities are good manners, poise and a great personality.
added on 01.05.2016. 06:00 in Self Improvement and Motivation

How Can Empathy Shape Your Values? : How Can Empathy Shape Your Values? By: Brian Maloney One of the most underrated concepts that most people overlook is approaching life from an empathetic standpoint. Despite our best intentions, it is not always that we live by this ethical code that is deeply embedded in all of us.
added on 29.05.2014. 15:00 in Self Improvement and Motivation

A Global Empathy Deficit- 2 Lessons : A Global Empathy Deficit- 2 Lessons By: Patsi Krakoff, Psy. D.
added on 31.12.2014. 15:00 in Self Improvement and Motivation

ARC of Understanding : ARC of Understanding By: Nilesh Gore In relationship we all make mistakes and sometimes we are insensitive to the needs of others, especially those very close to us All this leads to disappointments and resentments. The answer to handling disappointments is understanding.
added on 27.07.2016. 07:00 in Self Improvement and Motivation

Where You Can Find Sympathy : Where You Can Find Sympathy By: Gene Simmons Ask any of my kids and they'll tell you immediately that you'll find it in the dictionary between " sh - " and " syphilis " . Wasn't that absolutely cruel and unkind of me to instill in them a nearly total distain for the concept of " sympathy " ? With so many individuals in the world suffering in so many ways, how could I possibly be so heartless? I am without a doubt, an uncaring, evil SOB! Well, maybe not.
added on 11.02.2016. 14:00 in Self Improvement and Motivation

How Empathy Can Reduce Your Anger : How Empathy Can Reduce Your Anger By: Dr. Tony Fiore Jim, a 42-year old engineer was teaching his eight-year-old son how to fly a radio-controlled airplane.
added on 26.03.2016. 10:00 in Self Improvement and Motivation

7 Power Skills that Build Strong Relationships : 7 Power Skills that Build Strong Relationships By: Steve Brunkhorst A strong, healthy relationship is one in which the partners show respect and kindness toward each other. The relationship forms a rewarding and enduring bond of trust and support.
added on 17.01.2016. 22:00 in Self Improvement and Motivation

A Magnificent Obsession Is The Best Medicine! : A Magnificent Obsession Is The Best Medicine! By: Richard Vegas The idea I'm about to share with you can bring you the greatest hope. It can bring you happiness beyond anything you've ever dreamed.
added on 05.08.2014. 11:00 in Self Improvement and Motivation

On Empathy : On Empathy By: Sam Vaknin The Encyclopaedia Britannica (1999 edition) defines empathy as: "The ability to imagine oneself in anther's place and understand the other's feelings, desires, ideas, and actions. It is a term coined in the early 20th century, equivalent to the German Einfühlung and modelled on "sympathy.
added on 22.09.2014. 11:00 in Self Improvement and Motivation

Clean Slates and Fresh Starts : Publishing Guidelines: You are welcome to publish this article in its entirety, electronically, or in print fre. e of charge, as long as you include you include the full byline, hyperlinks and Resource Box.
added on 14.02.2016. 02:00 in Family

Raising Courageous Kids - An Author Interview : Author InterviewRaising Courageous Kids: Eight Steps to Practical HeroismBy Charles SmithIn the newly released book Raising Courageous Kids: Eight Steps to Practical Heroism (Sorin Books, July 2004, paperback, 224 pages), author Charles Smith offers parents a treasure chest of resources for recognizing and nurturing the qualities of courage and heroism within their children. Looking at developmental stages between birth and adolescence, Raising Courageous Kids provides parents with practical, realistic guidelines for arming children to meet challenges with courage.
added on 28.03.2016. 20:00 in Family

Its Not About Who's Right : I see this so much in my office- couples wanting to re-hash a week old argument and wanting me to judge who's right. Detail by detail they correct each other, exactly who said what, who did what first, as if each admited detail is a score toward the finish line.
added on 16.03.2015. 03:00 in Family

The HIGH EQ Way to Choose the Right Man for You : Take a look inside him. Ask yourself these questions.
added on 05.05.2015. 05:00 in Family

Empathy Starts at Home! : "Create loving, accepting space around people and this will putirresistible pressure on them to grow to fill it" Mac Andrews"If you look to others for fulfillment, you will never truly befulfilled. If your happiness depends on money, you will never behappy with yourself.
added on 18.03.2014. 15:00 in Self Improvement and Motivation

Is Emotional Intelligence Just the Fad du Jour ? : " I've been doing this for 15 years, " Annette told me. " It just wasn't called this.
added on 21.08.2014. 03:00 in Self Improvement and Motivation

How Psychic Are You ? : To find out how psychic you are, try answering the following questions. - Have you been attracted to the occult ever since you were a child? - Do you often complete other people's sentences for them? - Do you always buy the perfect birthday gift or Christmas present even though they haven't told you what they wanted? - Have you ever thought about something that you wanted and then miraculously had it pop into your life the next day? This could be something very simple such as the desire for a certain kind of Chinese food or a pair of shoes.
added on 31.03.2014. 04:00 in Self Improvement and Motivation

The Intermittent Explosive Narcissist : Narcissists invariably react with narcissistic rage to narcissistic injury. These two terms bear clarification:Narcissistic injury Any threat (real or imagined) to the narcissist's grandiose and fantastic self-perception (False Self) as perfect, omnipotent, omniscient, and entitled to special treatment and recognition, regardless of his actual accomplishments (or lack thereof).
added on 05.04.2014. 09:00 in Self Improvement and Motivation

The Roots of Pedophilia : Pedophiles are attracted to prepubescent children and act on their sexual fantasies. It is a startling fact that the etiology of this paraphilia is unknown.
added on 06.04.2014. 10:00 in Self Improvement and Motivation

"The Importance of Emotional Intelligence" : REPRINT GUIDELINES=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=You are free to publish the following article in it'sentirety in your eZine or on your website. Our onlycondition is that you MUST keep the information about theauthor,(c) notice and resource box at the end intact.
added on 16.04.2014. 20:00 in Self Improvement and Motivation

Misdiagnosing Narcissism - The Bipolar I Disorder : (The use of gender pronouns in this article reflects the clinical facts: most narcissists are men. )The manic phase of Bipolar I Disorder is often misdiagnosed as Narcissistic Personality Disorder (NPD).
added on 15.05.2014. 01:00 in Self Improvement and Motivation

The Stalker as Antisocial Bully : Stalkers have narcissistic traits. Many of them suffer from personality disorders.
added on 16.05.2014. 02:00 in Self Improvement and Motivation

Be Empathetic Not Sympathetic : Be Empathetic Not SympatheticPut yourself in the other's shoes, but don't walk their path for themIsn't Sympathy a Good Thing? " Oh you poor thing. What happened to you is just terrible! You must feel awful.
added on 17.07.2014. 16:00 in Self Improvement and Motivation

On Empathy - Part II : Alas, such an agreement is meaningless. We cannot (yet) measure sadness, quantify it, crystallize it, access it in any way from the outside.
added on 21.07.2014. 20:00 in Self Improvement and Motivation

What is Narcissism ? : A pattern of traits and behaviours which signify infatuation and obsession with one's self to the exclusion of all others and the egotistic and ruthless pursuit of one's gratification, dominance and ambition. Most narcissists (50-75%, according to the DSM-IV-TR) are men.
added on 22.07.2014. 21:00 in Self Improvement and Motivation

Serial Killers : Countess Erszebet Bathory was a breathtakingly beautiful, unusually well-educated woman, married to a descendant of Vlad Dracula of Bram Stoker fame. In 1611, she was tried - though, being a noblewoman, not convicted - in Hungary for slaughtering 612 young girls.
added on 30.07.2014. 05:00 in Self Improvement and Motivation

Narcissism - Treatment Modalities and Therapies - Part II : The fourth edition of the authoritative "Review of General Psychiatry" (London, Prentice-Hall International, 1995), says (p. 309):"(People with personality disorders) .
added on 31.07.2014. 06:00 in Self Improvement and Motivation

Narcissistic Personality Disorder - An Introduction : NARCISSISM (n. sing.
added on 14.11.2014. 16:00 in Self Improvement and Motivation

How to Build Trust and Overcome Skepticism With Prospective Customers! : Would you agree that people are skeptical of any salesperson or business owner? And that this skepticism is part of the marketing problems we all face?The reality of America in the new millennium is that no one believes in anything the way they used to! They are extremely skeptical. Does this describe your prospects, or what?Well, let's look at their psychology to see what's in there.
added on 26.03.2016. 04:00 in Marketing

Dealing with Difficult Customers : Dealing with Difficult Customers Copyright 2002 by Dave Kahle It is easy to work with people you like, and it is even easier to work with people who like you. But that's not always the case.
added on 05.05.2016. 20:00 in Marketing

How Can Empathy Shape Your Values ? : One of the most underrated concepts that most peopleoverlook is approaching life from an empathetic standpoint. Despite our best intentions, it is not always that we live bythis ethical code that is deeply embedded in all of us.
added on 20.10.2016. 10:00 in Self Improvement and Motivation

How to Stop Your Wife from Cheating : Is YOUR wife one of the growing number of " cheating wives " in the US? Is she going to be?What's good for the gander is now good for the goose, according to recent studies. The number of cheating wives is growing, and may soon equal the number of cheating husbands.
added on 29.05.2014. 15:00 in Self Improvement and Motivation

The Price of Low Emotional Intelligence : Low EQ is expensive in terms of lost money, opportunity, time, relationships, promotions, careers, projects, goals, accomplishments, self-esteem, marriages, physical and emotional health, and even life. The good news is that there is no need to have low EQ.
added on 03.06.2014. 20:00 in Self Improvement and Motivation

The Active Role of Silence : It's kind of Zen-like to say this, but one of the most important parts of any conversation is the silence. Silence can serve many functions in a conversation and how you manage it determines your level of sophistication in communication.
added on 22.08.2014. 04:00 in Self Improvement and Motivation

Emotional Intelligence Brings Results : You've probably been hearing a lot about Emotional Intelligence and wondering what it is. In this article we'll talk about what Emotional Intelligence is, what it can do for you, and why it's the best solution for your challenges.
added on 17.10.2014. 12:00 in Self Improvement and Motivation

What Does an Innate Strength Look Like ? : Martin Seligman, Ph. D.
added on 23.07.2016. 03:00 in Self Improvement and Motivation

How to Find the Work Meant for You : Charles M. Schultz, ("Peanuts") wrote: "I have always been grateful for the tolerance my parents showed for the ambition I showed for a strange profession.
added on 29.09.2016. 23:00 in Self Improvement and Motivation

How to Find the Work You Were Meant to Do : Permission is granted to reprint provided bio line stays intact. Alex is a published novelist.
added on 15.10.2016. 15:00 in Self Improvement and Motivation

The Misanthropic Altruist : Some narcissists are ostentatiously generous - they donate to charity, lavish gifts on their closest, abundantly provide for their nearest and dearest, and, in general, are open-handed and unstintingly benevolent. How can this be reconciled with the pronounced lack of empathy and with the pernicious self-preoccupation that is so typical of narcissists?The act of giving enhances the narcissist's sense of omnipotence, his fantastic grandiosity, and the contempt he holds for others.
added on 01.06.2016. 05:00 in Self Improvement and Motivation

Collective Narcissism - Narcissism, Culture, and Society : In their book "Personality Disorders in Modern Life", Theodore Millon and Roger Davis state, as a matter of fact, that pathological narcissism was the preserve of "the royal and the wealthy" and that it "seems to have gained prominence only in the late twentieth century". Narcissism, according to them, may be associated with "higher levels of Maslow's hierarchy of needs .
added on 25.06.2016. 05:00 in Self Improvement and Motivation

The Human-Animal Connection : A Guide for Non-Pet Owners : While images of agitated activists hurling paint at fur-clad celebrities may not present animal lovers in their best light, the relationship between humans and animals has many fascinating aspects that even non-pet owners may find intriguing. More than little fur balls requiring intermittent petting; animals make numerous contributions to the human world and reveal compelling insights about our humanity.
added on 10.08.2016. 03:00 in Self Improvement and Motivation

Online Fan Clubs : Group mechanics, emotional addiction, and separation anxiety : Online Fan Clubs: Group mechanics, emotional addiction, and separation anxietyKathleen Johnson 10/14/03 Online communication strips emotional cues from conversation: tone of voice, facial expressions, and body language amongst others. This creates anonymity which hastens intimacy.
added on 03.01.2015. 02:00 in Self Improvement and Motivation

Where does your security lie ? part two ( 2 ) : "So long you can sweeten another's pain, Life is not in vain," wrote Helen Keller. Keller certainly understood emotional pain.
added on 24.01.2015. 23:00 in Self Improvement and Motivation

Just How Bad IS That Person You Work For ? : Since I work in Emotional Intelligence, I get emails about some pretty awful managers (as well as colleagues, subordinates and peers). Work takes up a lot of our life, and misery at work is chronically stressful.
added on 30.05.2016. 11:00 in Women

"An Excerpt from "Midlife Dating Manual for Women" : MUSTARD, MAYO, CUT THE PICKLESTrust radius, an EQ competency, suggests trusting someone until you have been proven wrong, but you don't want to damage yourself in the process. Midlife dating has its perils, and if you've been out of the dating world for some time, you'll need a refresher course.
added on 09.06.2016. 21:00 in Women

How to Run a Profitable Coaching Practice Using Your Emotional Intelligence : Pacific Management Consultants are a good example of branding. They consult with dentists on how to establish a practice that thrives.
added on 28.10.2016. 18:00 in Women

How Psychic Are You? : How Psychic Are You? By: Sam Stevens To find out how psychic you are, try answering the following questions. Have you been attracted to the occult ever since you were a child? Do you often complete other people's sentences for them? Do you always buy the perfect birthday gift or Christmas present even though they haven't told you what they wanted? Have you ever thought about something that you wanted and then miraculously had it pop into your life the next day? This could be something very simple such as the desire for a certain kind of Chinese food or a pair of shoes.
added on 02.04.2016. 17:00 in Recreation and Sports

2 Ways to Really Connect With Your Customer in Your Copywriting : Copyright Copyright 2005 by Bruce CarlsonOne of the least talked-about areas in copywriting education isvoice. This is probably because it's tough to set general rulesfor something that's so personal to each of us.
added on 08.10.2016. 22:00 in Writing

7 Stepping-stones to Career Growth and Excellence : Achieving excellence in our work is an integral part of feeling genuinely satisfied in life. We want our careers or businesses to blossom, making us financially secure and content with our achievements.
added on 09.07.2015. 22:00 in Self Improvement and Motivation

Empathy is Not Unique to Humans : A debate has been stirring for years over the belief that what set humans apart from all other animals was empathy. Of course Jane Goodall's work and her first insights decades ago in studying chimpanzee troops shocked the core of the human belief system and religious thoughts of the day.
added on 14.07.2014. 13:00 in College Articles