77,154 Articles

E-mail Writing: "They'll Know What I Mean" Just Doesn't Cut It

Have you ever wondered how people coped in the world of business before e-mail? If you're under 30, you've probably never worked in an office or with a company that didn't have it. So how did people manage without it? Easy: they commun...

Writing  writing mail business communication
The Math of the Aftermath

Comedian Chevy Chase, when he anchored the first Saturday Night Live faux-news desk, had a running joke that satirized, post-mortem, the endless medical updates provided by the public relations machine of a dying dictator... "Here's a bulletin ...

Government  government khan public
The Branded Customer Experience – “We Never Say No

The Branded Customer Experience – “We Never Say No by: Mr. Colin Shaw Colin Shaw urges you to ensure that your branding and marketing activities are aligned with your Customer experience. I work with a client in the North of England. Wheneve...

Business And Finance  business finance marketing people happy
Five Reasons the Economy Will Crash and Will Stay Crashed

Five Reasons the Economy Will Crash and Will Stay Crashed by: Douglas Phelan If the U.S. economy had to be summed up in one word, the word would be unsustainable. From entitlement programs to trade deficits, the U.S. economy cannot continue inde...

Business And Finance  business finance dollar money
Leave Your “Buts” Behind for Great Customer Service

Leave Your “Buts” Behind for Great Customer Service by: Ed Sykes How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situati...

Business And Finance  business finance customer word article solution
There's No Need to Pad Your Resume

There's No Need to Pad Your Resume by: Linda MatiasIt seems like a good idea, harmless in fact. Your friends assure you that everybody does it and that employers rarely check resume facts. Going on blind faith and convinced the truth hasnâ€...

Business And Finance  business finance resume education experience
Lessons In Leadership: What Not To Do... From A Canoe!

Lessons In Leadership: What Not To Do... From A Canoe! by: Eileen McDargh, CSP, CPAE When it comes to fishing, my husband takes the lead. But his lack of leadership ability in a recent canoe trip on the Boundary Waters in Northern Minnesota offe...

Business And Finance  business finance bill lesson from
PR Going According to Plan?

PR Going According to Plan? by: Robert A. Kelly Think carefully! You’re a department, division or subsidiary manager for a business, non-profit or association and you really need to achieve your operating objectives. But even a yes response t...

Business And Finance  business finance relations public audience need
How To Prevent Your New Manager From Becoming A Statistic

How To Prevent Your New Manager From Becoming A Statistic by: Lora J Adrianse According to a study by the Manchester Group, 4 out of 10 new managers fail in the first 18 months! The top 5 reasons cited: Not building partnerships or teams with ...

Business And Finance  business finance manager when
Avoiding A Bad Investment Is Easier Than You Might Think

Avoiding A Bad Investment Is Easier Than You Might Think by: W. Troy Swezey Human nature being what it is, none of us can get serious about the idea of buying a house without experiencing at least a few small twinges of worry. What we fear, of c...

Business And Finance  business finance house problems when