Learn why so many companies, including government agencies, are switching to automated answer service solutions to provide quality customer service.
Companies across the nation are discovering the benefits of automated call answering service solutions, and the Stratham Municipal Center in New Hampshire is one of them. SeaCoastOnline.com reports that the town is considering changes that would make phone calls to the Municipal Center more efficient, including a live answering service and customer support solution that will connect callers to the appropriate departments.
According to the article, the reason for the consideration is because departments do not have their own phone lines. Instead, town employees are wasting quality time answering the phones when they should be doing their jobs. This approach also makes the caller wait much longer to speak with the person they are trying to contact.
After discussing several options the department heads have proposed the solution to install a new small business answering service. The new service would provide a live operator to answer the phones and route the calls to the appropriate person or department. This customized call routing service would be tailored based on the center