How IT User Surveys Increase IT And Company Performance
IT Customer Satisfaction Surveys / IT User Satisfaction Surveys Assess IT's Impact on Employees, Customers and Profit:
IT customer satisfaction surveys are highly effective in identifying known and hidden problems with IT service, hardware, software, network performance, application support and other key drivers of IT customer and company performance. IT customer surveys / IT user surveys identify solutions for resolving problems encountered with both in-house and outsourced IT services.
IT surveys drill down to identify strengths, weaknesses, problems and opportunities by department, location, number of service requests during the past year and other relevant demographic parameters. IT user surveys identify strengths and weaknesses based on ratings as well as providing information and insight for understanding the reasons why ratings are high or low.
IT customer surveys identify common problems that are significantly impacting IT's performance, customer satisfaction and productivity, and company performance. Problems are identified on both an enterprise and localized level. In depth analysis of survey findings pinpoint actions that can be taken to significantly improve IT's performance and increase customer satisfaction and effectiveness.
Common findings from IT customer satisfaction surveys / IT user satisfaction surveys include:
1 - Employee Comments and Suggestions - Many Tech Support customers are frustrated with the support they receive. Comments identify a wide range of problems that are negatively impacting employees' productivity and their ability to support customers (sales, customer service, etc.) on a timely basis.
2 - Ratings Variation by Tech Support Area and by Employee Demographics