How to Use Employee Surveys to Increase Employee and Company Performance
Comprehensive Employee Surveys Tell You "What You Need to Know" to Boost Your Organization's Performance and Competitiveness:
Conducting comprehensive employee surveys, including employee opinion surveys, employee engagement surveys and employee satisfaction surveys is a highly effective way to identify and diagnose problems and opportunities, and to gather information and insight for creating solutions that increase employee and business performance.
This article includes illustrative comments from a comprehensive employee survey conducted for a business-to-business company with several thousand employees across the U.S. This particular survey had over 70 questions.
Employee Survey Comments Tell You if Your Company's Corporate Culture is Healthy and Supportive of Employee Engagement and Performance:
Thousands of comments were received, pinpointing significant and sometimes alarming problems and opportunities and including suggestions for increasing employee and company performance, and customer satisfaction. The following sample comments illustrate problems with communications, ineffective and difficult managers, lack of empowerment, the effect of compensation on employee engagement/loyalty, technology and process problems, and other issues negatively impacting employee engagement and satisfaction, customer satisfaction and company performance. Some of the comments describe discrimination and abuse situations that can lead to costly law suits from employees and negative impact on company reputation.
Employee survey comments and suggestions provide the information, perceptions and insight your organization needs to compete, survive and thrive:
Illustrative Employee Survey Comments:
Read the following employee comments and suggestions and you will likely agree that conducting comprehensive employee surveys makes much more sense than limited question surveys.
No sane Board member, C-suite leader, senior manager, mid-level manager or supervisor wants to hear comments like the actual comments shown below. Failure to gather honest, comprehensive feedback from employees and to take prompt action demonstrates ineffective leadership and the likelihood that the organization will fail to compete effectively and perform at high levels.
The following representative survey questions are followed by illustrative verbatim comments. The survey included many additional questions that gathered comments equally revealing as these illustrative comments:
Departments Communicate Effectively with Each Other:
"Sometimes service, operations, billing, etc... don't communicate effectively with each other. I had to pull teeth last week just to get my customer an expected delivery date... we almost lost the deal because nobody seemed to KNOW anything... they just passed me along to another person, who would recommend talking to the previous person."