Choose An Online Medical Scheduler That Keeps A Detailed History Of Every Action Taken
Whether your medical practice involves hundreds or thousands of patients, it is safe to assume that your medical front desk receptionist is constantly on her toes. With the many things she needs to attend to like your schedule, your patients' personal information sheets and medical records, new patients registering, scheduling and canceling patients' appointments and telephone inquiries, it's imminent that she might lose track of some important details because of the tons of paperwork she has to contend with on a daily basis.
Come to think of it, the bulk of your medical receptionist's job relies on efficient patient scheduling. Your medical practice's profitability, on the other hand, relies not only on your expert hands but on the effectiveness of your medical receptionist as well. Since all that are intertwined, it's only right for you to look for ways to keep your front desk environment running smoothly.
One of the most cost effective ways is to have medical scheduling software installed in your medical office's website. This software will work as your virtual medical receptionist. Patient scheduling can be greatly simplified with capable medical scheduling software and this is what the virtual medical receptionist provides. It comes complete with an online appointment form and with the help of this online scheduling your medical receptionist can easily manage your appointment schedules, patient records and individual appointments.
However when choosing a medical scheduling software, you need to make sure that the scheduler would be able to handle all of your patients' records and more. See when a patient is scheduled using the online appointment form an electronic medical record (EMR) is created and filled out with all of the patient's demographic and insurance data and it is also given a time and a date. This EMR is actually required by law.
Just imagine what would happen if you have thousands of patient records in your database and suddenly it turns out that that the data of some patient has been altered in some unexpected way. Or maybe the whole patient record has been deleted. When was the medical record modified? Who did the change? Was it some software defect that caused this or maybe it was some doctor's mistake that caused the change.
If your medical receptionist software supports a detailed history log of all changes that were made you will be able to take a look at it and see when did that happen, from which computer was the change made and whose account was it made under.
Without such logging capabilities it means that you will be responsible for any data loss and would probably have a difficult time defending yourself in the lawsuit that will follow shortly after.
Therefore you must choose medical scheduling software that has a detailed history log of any changes that are made to the patient data while still being able to carry on the normal things a virtual medical receptionist is designed to do like provide an online appointment form for your patients and keeping your medical practice in shape.