The call center industry is considered in the Philippines as their largest, as well as one of the most successful industries in the Philippines. From its simple beginnings as plain providers of email response and managing services, the call center industry grew to include other services, which mainly involve customer relation services and Order taking services, such as travel services, technical support, education, customer care, and financial services.
What even made the industry successful is the pool of people which are as much ready as the industry to take over the industry of the Philippines. However, due to recent events, the call center industry of the Philippines have taken a major downturn which led to many Filipinos jobless.
The story of the call center industry in the Philippines
According to many experts, the call center industry in the Philippines was as grand as it is today. As simple providers of little services, the call center industry in the Philippines significantly grown across the market, introducing new services such as Order taking services and customer relations, which is why the industry became the sunshine industry of the Philippines, particularly because of its massive expansion over the last 10 years.
Not only did the the industry boosted the Philippine's economy, it also helped the growing problem of unemployment, particularly for those that has the skills and competence to compete in the market. It also gave people with more talents and skills to really grow, particularly in their status in their life. This is because most of these call center agencies, particularly those outsourced companies from the US, offers the most competitive salary and benefits around.
However, this dream has changed significantly since global recession, which have made a huge impact in the US, which is where most outsourced call center companies in the Philippines came from.
Because of the economic downturn in the US, the global recession have also made a significant impact in the call center industry of the Philippines. Many outsourced companies in the country, from small to medium companies, have closed down due to the economic downturn in the US, which led to a mass unemployment for many Filipinos.
This also sparked a new and significant change in what the country recognized as the solution for unemployment. Although most of their services may only customer relation services to Order taking services, call center managers have required their applicants who are extremely fluent in English and (for technical accounts) above par IT skills. There are also those that may involve graduates of business schools.
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