Call center companies in the Philippines such as Sykes, Convergies, eTelecare, and Accenture, were some of the reasons why the call center industry of the Philippines were quickly recognized in the world market. Part of the reason why is because these are some of the most successful multinational companies the world.
But what is the reason why these multinational companies chose the Philippines as their main source of professional workforce? There are many reasons why these multinational companies chose the Philippines, and this is the same reason why the number of foreign investors had grown in the Philippine market. This is because of the skills of Filipinos in providing customer relation services as well as their fluency with the use of the English language.
Contribution of the Philippine Government
The call center industry was known as one of the fastest-growing BPO or Business Process Outsource of the Philippines due to the growing demands for their Outsource Call Center services. Because of its massive growth in less than the time it usually takes for an industry to grow, the Philippine government saw its potential in contributing to the country