The call center industry of the Philippines is one of the most successful providers of call center services in the world market. It was due to this industry that the BPO or Business Process Outsource industry of the Philippines had grown massively around the world. So what are the reasons why the call center industry of the Philippines became successful?
There are a lot of reasons why the call center industry of the Philippines became successful in the world market. And according to many industry experts, one of the main reasons why is because of the skills of Filipinos in providing customer relations through live answering service as well as the diversity of its services.
The Call Center Industry of the World
Recently, the Philippines was hailed as the call center capital of the world, outpacing India as the largest provider of call center services in the world market. Part of the reason why is because of the sheer number of highly-trained call center agents in the Philippines, which had reached an over of 350,000.
Manpower of the Philippines
According to industry experts, this was the result of the increasing number of foreign investors starting their own call center businesses in the Philippines other than just outsourcing their call center in the country.
However, other than just the number of call center agents working in the Philippines, the reason why many foreign investors had chosen the Philippines as their main source of call center services, from simple call center service to business answering service, is because of the skills of Filipinos in providing customer relation services as well as with their fluency with the use of the English language.
These skills, along with cheaper manpower compared to other providers of call center services, served as an edge for the Philippines to compete in the global market. This is the reason why the industry was quickly placed as the 2nd largest provider of call center services in the world market. However, other than the skills of Filipinos, another reason why the industry became successful was because of the industry