The call center industry is one of the Philippines largest and fast-growing industry. According to the government, the industry was also known as the Sunshine Industry of the Philippines because of its massive expansion over the last 10 years. The reason why the call center industry have grown so much within less than a decade, is because of the many new services which was introduced by other countries.
Competence of the call center industry in the Philippines
The one reason why the call center industry in the Philippines have grown so much in a short span of time is because of the skills of Filipinos in using the English language. Compared to other Asian countries, the Philippines is the only country known to have adopted English as their second language. This is the reason why many US companies have chosen the Philippines as their base of outsourced services.Because of this, a number of new services were introduced in the Philippine market.