Social Media Needs To Move From Promise, Talk To Rigor And Action Soon
Social media is the in thing nowadays. There is not a single day that passes without a story on Facebook, LinkedIn, Twitter, YouTube or the stars of the social media space making it to the airwaves or the ink. The success of Obama and our very own Pink Chaddi campaign is fresh in our memories and already spoken to death in social media conferences and seminars. On the other side, every other day, witness a new venture or foray into the space. If one adds up all the hype, then social media should have already arrived from a brand communication and marketing perspective. Well, not really. Here is my take on what it will take to get social media which I agree is hot and presents profound new ways of touch, communication and engagement, can get there.
Need to go beyond piecemeal and one person service providers
Yes, it is the most democratic medium or platform. Yes, the young are more comfortable with the Orkuts, twitters and facebooks than the old and yes there is no geographical constraint as internet is universal. But let us not forget that brands or the process of branding (except for a few categories) is not something special or separate for social media. Social media needs new ways of adoption and customization to suit its