CRM and Customer Life Cycle by: Bruce Zhang Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers' needs and behaviors in order ...
Computers And Internet computers internet customer relationship management module services needs customersapos retentionIn a world where customers are king, customer relationship management (CRM) has become the backbone of many businesses. In its simplest form, CRM refers to the practices, strategies and technologies that companies use to manage and analyze customer i...
Computers And Internet computers internet customer relationship management module services needs customersapos retentionBranding and Internal Communication by: Robert F. Abbott In the I-HR newsletter, moderator Beth N. Carvin asked if the idea of branding could be used, effectively, to improve productivity and retention. This is an expanded version of my response...
Business And Finance business finance communication branding retention productivity themThose who care to make predictions for what to expect in 2004 may have differing opinions in a number of areas: what the new fashion in hemlines will be, who will become our nation’s next president, or when the expected economic recovery will occur...
Business And Finance business finance employees retention organization"R.O.E.: Return On Employee A measure of corporate business performance as determined by the gross revenue achieved per staff employee."by Phil McCutchenMarketing Manager, VCG, Inc.As the definition above points out, ROE (Return On Employee) focuses ...
Business And Finance business finance employee knowledge staffing retention staffR² EOC (Recruitment and Retention Employer of Choice) by: Rick Johnson Problems with staffing and retention may not be due to bad hires or a low unemployment rate. In fact, they may be related to poor management insight by not recognizing you...
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