1,367 articles on "customer"

Hold onto what you've got

You probably spend a great deal of your time looking for newcustomers or clients. However, are you sure your doingenough to hold onto the ones you've got. One of the leastcostly ways to grow your business is to get customers tocome back and buy ...

Marketing  marketing customers leave business care from
How To ‘Cross-Sell’ And ‘Sell Up’ Over The Telephone

Call centres are a land of missed opportunities. Every call whether inbound or outbound is an opportunity to make a sale or to build a pipeline for a future sale. At the very least there is scope for selling a bigger quantity (selling up) or to sell ...

Marketing  marketing customer needs wants questions
Get a Laugh and Make the Sale

When one survey asked women what they liked best about the manof their dreams, most replied "he makes me laugh." We don'toften think of laughter as one of life's most importantnecessities, but it is.People of every age and culture love to l...

Marketing  marketing donapost customer humor funny they
Know Your Customer

Know Your Customer by: John K Mitchell How can you increase the profitability of your business and grow the value of your customers? By really understanding your customer base - how many active customers you have, how many inactive, how many are...

Marketing  marketing customers database would
What To Look For In an SEO Company?

Go to a popular search engine like Google, and search for a keyword relevant to your business and check whether you can find your company in the first page of the search results. If you don't find it there, then how can your customers find you f...

Web Development  development search engine company optimization customers
The Top 10 Reasons Businesses Succeed

The Top 10 Reasons Businesses Succeed by: Jan B. King Only one of every 5 businesses makes it to its 5th year, and fewer still make it to 10 years. What do the successful businesses have in common? 1. The experience and skills of the top manage...

Business And Finance  business finance product times skills customer marketing
Guard against conflicting messages.

Guard against conflicting messages.Did you ever consider that, without knowing it, you may be inadvertently sending the wrong messages to your customers? Consider the three following points:What you promise versus what you do.You can send a conflicti...

Business And Finance  business finance customers service level versus
Why Good Copywriting Matters

Whether it is a web page or a brochure or a mailer or a newsletter, your written words decide the direction and dimension of your enterprise. The written copy of your message can make or break your business. It can make your reader eat out of your ha...

Writing  writing customer business message make
Sorry, No Customer Service After 4:00 P.M.

Sorry, No Customer Service After 4:00 P.M. by: David Leonhardt A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers. Fo...

Travel And Leisure  travel leisure customer service clerk wife deadpan
How To Improve Your Sales Skills

One of the biggest problems for many business owners is the ability to overcome objections. In fact, for many, this skill could be the difference between succeeding and going back to being an employee. Since none of us want to do that, we need to hon...

Business And Finance  business finance objection customer they